ACC’s HR Business Partners (HRBPs) make regular visits to their designated campuses, fostering direct interactions and addressing HR inquiries effectively for everyone at ACC. The chart below shows which campuses and functional areas each HRBP represents.
If you need to contact the Business Partners, please send a meeting request through the HR Mojo ticketing system.
Click here for a copy of the Business Partners’ presentation. Click on the following to view Zoom recordings of the Fall ’24 campus presentations :
- Hays
- South Austin
- Elgin
- Riverside
- San Gabriel
- Rio Grande
- Eastview
- Service Center
- Cypress Creek
- Round Rock
- Northridge
- Highland
What is an HR Business Partner?
FAQ
How do I get in touch with my HR Business Partner?
Supervisors are encouraged to reach their HRBP directly if they know who they are and have their contact information.
Employees who have questions or want to report an incident pertaining to their own employment are encouraged to submit an HR Mojo ticket to get the most accurate and timely assistance.
What if the HRBP on my campus is not the HRBP for my division?
All of our HRBPs are available to provide a first-level assessment of your need and facilitate its assignment to the appropriate party in HR to assist.
Are Mojo Tickets mandatory over direct contact with HR employees?
It is not mandatory to enter a Mojo ticket. However, calls and emails to the HR department (at 512-223-7572) and hrsupport@austincc.edu) may be converted to Mojo tickets.
Calls, emails, and chats directly to HR Home Office teams or HR personnel may not result in timely responses, as they are primarily used for internal purposes.
Having the bulk of inquiries logged in Mojo allows us to identify, report, and improve areas where we can provide more responsive service.
Mojo tickets will result in contact to the requestor within two College business days.
We currently average one business day and have a 100% 5-star rating among those who have reviewed our service!
What happens if my Mojo ticket gets “ghosted” or I need to escalate my issue?
Please call 512-223-7572 or email hrsupport@austincc.edu if you need to escalate your case.
What if I want a concern to remain confidential?
Information shared will be handled with professional due diligence and the highest level of privacy allowable.
When confidentiality is critical, employees are encouraged to contact the Ombudsperson or the Employee Assistance Program.
What’s the difference between the Business Partners and the Ombudsperson?
While there is some overlap in that both roles advise employees on issues that may be affecting their job performance, talking to the Ombudsperson is completely confidential. The Ombudsperson does not even keep records of conversations with employees. The BPs, on the other hand, will listen to the employee and then help determine a course of action, which may include bringing in supervisors or other parties.
Can I get some guidance on hiring and hiring committees?
The BPs will be happy to help, or to point you to someone who can. HR is currently working on a training program for supervisors. In the meantime, you’ll find a number of hiring aids here.
When will my BP be on campus?
The BPs have a regular schedule for visiting their campuses (see chart above). Be aware, however, that meetings and other events may alter that schedule.
HR Business Partner Bios
Donald Jackson has more than 15 years of experience as a Human Capital professional, most recently as an HR Manager for the City of Austin. He is a proud veteran of the US Air Force and his background includes stints as HR Director for the Department of Veteran Affairs and adjunct college professor. Donald holds an MBA from the University of Phoenix, a BS in HR Management, and professional certification from the Society for Human Resource Management. During his free time, Donald enjoys traveling, attending live entertainment events, and spending time with family.
Aly Wang was part of the HR leadership development program at Baker Hughes before coming to ACC. That position gave her opportunities to work with a variety of HR teams such as talent management, HR technology, and talent acquisition. Aly has a Master’s degree in Human Resources from University of Minnesota at Twin Cities and a Bachelor’s degree in Psychology from UT Austin. She enjoys exploring coffee shops, going to parks, and spending time with her family.
For many at ACC, Erica Breedlove needs no introduction. She has served the college as its Employment and Outreach Services Manager for more than 23 years, helping both employees and new hires with their employment needs. She also has worked as the Director of Workforce Development at the Austin Area Urban League and as an Account Executive/Recruiter with Spherion. Erica has a Master’s in Organizational Change and Leadership and a Bachelor’s in Human Resources Management. She volunteers with Delta Sigma Theta Sorority, Inc. and enjoys good food, 90’s R&B music, and candid conversations with family and friends.