ACC Identification Cards: FAQs

What is an employee ACC Identification Card?

Each ACC employee shall have an ACC Identification Card. The card may or may not be programmed for access. Each card contains an employee photo, legal name and identification number. Depending on your job function, the card may be for identification only, used for entering locked areas and/or the ability to unlock and lock appropriate doors.

Why does ACC require employees wear their ACC Identification Cards while on campus?

To enhance the level of safety and security of the ACC community, Employee Access/Identification Cards are distributed and worn by employees while on campus.

How do I get a new or replacement ACC Identification Card?

The process to obtain a new or replacement ACC Identification Card starts with the employee’s supervisor filling out the District Access Form.

Once this form is completed, ACC Security Management will contact the employee by email or phone within 3 business days to set up an appointment to arrange for a photo to be taken, and to receive their ACC Identification Card. If the employee does not receive notice within three business days, please contact Security Management at ext. 3-7275.

Where and when can I get a new or replacement ACC Identification Card?

The Security Management Office is located at the Highland Campus, Building 4000, suite 2320. However, in most cases, we can process the ACC Identification Card at the ACC Campuses listed below. Campus Management assists in making this happen, so it is a good idea to call ahead and schedule a time.

Highland Campus (HLC4)

Monday – Friday, 7:30am – noon, 1:00pm – 3:30pm – District Security Management Office, Suite 2320, Building 4000

Eastview Campus (EVC)

Monday – Friday, 8:00 am – 5:00 pm – Campus Manager’s Office located between Building 8000 and 9000

Round Rock Campus (RRC)

Monday – Friday, 8:00 am – 5:00 pm – Campus Manager’s Office, Building 1000

Riverside Campus (RVS)

Monday – Friday, 8:00 am – 5:00 pm at the Campus Manager’s Office, Building A

Rio Grande Campus (RGC)

Monday – Friday, 8:00 am – 5:00 pm at the Campus Manager’s Office, Building 1000

Hays Campus (HYS)

Monday – Friday, 8:00 am – 5:00 pm at the Campus Manager’s Office, Building 1000

Which Department is responsible for ACC Identification Card and Key Issuance?

District Security Management is responsible for ACC Identification Card and Office Key issuance. You can contact them at 512-223-7277 or 512-223-7275. Keys for desks and cabinets are handled by the Campus Manager’s Office on each respective campus. Campus Management does not have keys to SVC and HBC. These should be reproduced either through Facilities or locksmiths.

Who should I contact if I have additional questions about ACC Identification Cards or Keys?

You can contact District Security Management at 512-223-7277 or 512-223-7275, or you can come by the District Security Management office, Suite 2320, Building 4000, Highland Campus, Monday – Friday, 7:30am – 4:00pm.

How do I know if the current card I have is actually an Access Card vs. ID only?

Some employees may have older ID cards that are not capable of receiving electronic access. You can determine whether your ID card is capable of receiving electronic access by looking at the back of your card. Look for a five-digit number below the magnetic stripe. Click here to view an example of the five-digit code.

If there is not a five-digit number below the magnetic strip, you will need a new card. The supervisor will then need to complete the District Access Form.

What should supervisors put on the form when unsure which door(s) an employee will need access to?

ACC is transitioning to a new access system over the next two years. During this transition, Security Management will work with all departments to set up employee roles. Once this is set up, your department will have a list of roles for you to choose from to assign to your employee. Until this is set up for your department, you will continue to provide campus/building/room numbers to which your employee will need access to. Security Management will contact the supervisor if more information is needed to determine the appropriate access.

What is the responsibility of supervisors when their employees are leaving ACC?

Supervisors are responsible for collecting the keys and employee ACC Identification Card at the time of, or before, the exit interview. The keys can be collected by the supervisor, or the supervisor can escort the employee to the campus police office to ensure that the keys are returned. The ACC Security Management Department will indicate on the original key request that the keys have been received.

What should I do if my key and/or ACC Identification Card has been lost/misplaced/stolen?

It is your responsibility to report a lost or stolen key and/or access card to District Police or the Security Management Department immediately. You may contact the Police Office at your campus, or District Security Management Office. If this occurs after normal campus hours, you can contact the District Police dispatch office.

District Security Management 512-223-7277/7275 (normal business hours) District Police Dispatch 512-223-7999 (24 hours/7 days a week)

How can I get a replacement for a lost/stolen key that was issued to me?

It is your responsibility to report this to the District Police immediately. An incident report will be made by the District Police and they will provide you with an incident number. Your supervisor will need this incident report number when filling out a new District Access Form.

Do I need to fill out the District Access Form each time I want to change access on an employee’s card?

Yes, however, once the new Workday system is in place, supervisors will not have to fill out as much information that the form currently requires.

Does my ACC Identification Card expire?

Yes, an expiration date is assigned to every ACC Identification Card. In addition, if the card is not used for a substantial length of time, the card will automatically void out. Security Management monitors the use of cards and will reactivate cards as appropriate.

Hourly and Adjunct ACC Identification Card will void out at the end of each semester (or earlier if requested by the supervisor). It is up to the department to inform Security Management if the employee is returning for the following semester. An online registration for doing this is being developed for the Spring 2023 semester.

Can I let a co-worker use my ACC Identification Card or key?

No. Every card access transaction is recorded and retained for audit and security purposes. When your card is used, it registers your information as accessing, or trying to access a secured door. If the card or key is used by someone other than the person to whom it was issued, it is a breach of security. If card access, it is falsifying a government electronic record. ACC has the option for disciplinary action if these actions occur.

My card is not allowing me access. What might be causing the issues?

Most employees wear their ACC Identification Card on a lanyard or a clip-on plastic sleeve. If you have another RFID type card in close proximity, (like a credit card or another access card), the ACC Identification Card reader pics up both signals and will not allow access.

Access to certain areas may be limited on your ACC Identification Card. For example, campus exterior door may unlock at 7:30am, but the employee’s card may allow them access starting at 7:00am. If the employee attempts to use their card at 6:50am, our security system will not grant access.

If you feel that your access to a door is not working, consult your supervisor. If there is still a question after consulting your supervisor, contact Campus Management for assistance.

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