{"id":380,"date":"2023-03-07T15:25:21","date_gmt":"2023-03-07T15:25:21","guid":{"rendered":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/?page_id=380"},"modified":"2026-04-08T16:23:27","modified_gmt":"2026-04-08T16:23:27","slug":"duplication-services-procedures","status":"publish","type":"page","link":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/campus-operations\/duplication-services\/duplication-services-procedures\/","title":{"rendered":"Duplication Services Procedures"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Equipment Servicing and Repair<\/h2>\n<p>Campus Managers manage the duplication services on each campus.<\/p>\n<p>The Duplication Supervisor serves a liaison with the equipment contractor (RICOH) regarding technical questions about duplication equipment and facilitates communication with RICOH as needed.<\/p>\n<h3 class=\"wp-block-heading\">Copiers<\/h3>\n<p>When malfunctions occur, contact the <a href=\"https:\/\/www.austincc.edu\/campus-contacts?field_contact_campus_value=All&amp;field_contact_office_or_dept_value=Duplication\">Duplication\/Mailroom<\/a> with the RICOH ID number and state the problem. They will submit the service request to RICOH.&nbsp;If the Duplication\/Mailroom staff are not available, report the information to the RICOH Representative at 512-223-7306 or email <a href=\"mailto:accricoh@gmail.com\">accricoh@gmail.com<\/a>.<\/p>\n<h3 class=\"wp-block-heading\">Paper, Toner &amp; Staples for Copiers<\/h3>\n<ol class=\"wp-block-list\">\n<li>The college provides copier paper and stores it in individual campus Duplication\/Mailrooms.<\/li>\n<li>Duplication\/Mailroom staff at each campus is the point of contact for paper restock requests.<\/li>\n<li>Toner cartridges and staples for all campus duplication machines are provided and replaced under a service contract with RICOH. To order a replacement toner cartridge or staples contact campus Duplication\/Mailroom staff.<\/li>\n<li>Return used toner cartridges in the original box, marked as \u201cUSED\u201d to your individual campus Duplication\/Mailroom. The ACC District uses these locations to collect and ship to the Central Warehouse for proper recycling of these cartridges.<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\">Desktop Printers<\/h3>\n<p>Have the printer model number and RICOH ID number and call the RICOH representative at 512-381-7737 or email this information and the request to <a href=\"mailto:printmgricoh@gmail.com\">printmgricoh@gmail.com<\/a>.<\/p>\n<h3 class=\"wp-block-heading\">Paper &amp; Toner for Desktop Printers<\/h3>\n<p>The college provides desktop printer paper and stores it at individual campus Duplication\/Mailrooms.<\/p>\n<p>To order a replacement cartridge or request service, contact the RICOH representative at 512-381-7737 or <a href=\"mailto:printmgricoh@gmail.com\">printmgricoh@gmail.com<\/a>.<\/p>\n<h3 class=\"wp-block-heading\">Ordering Paper Business Cards<\/h3>\n<p>Email <a href=\"mailto:Duplhbc@austincc.edu\">Duplhbc@austincc.edu<\/a>\u00a0with the information you would like printed on your business cards, following the <a href=\"https:\/\/brand.austincc.edu\/acc-branding-tools-and-templates\/acc-business-cards\/\">standard business card template<\/a>. In your message, indicate:<\/p>\n<ul class=\"wp-block-list\">\n<li>the number of cards needed, and,<\/li>\n<li>whether you prefer to pick them up or have them delivered to your campus. <\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Equipment Replacement<\/h2>\n<p>Address requests to theDuplication Supervisor, who will obtain required documentation for re-view\/recommendation to be considered at the next Duplication Services Committee meeting. Requests for replacement or upgrades will be based upon a review of documented need, history\/usage data, and equipment specifications by cost and function.<\/p>\n<p>A recommendation from the Duplication Services Committee will be forwarded for approval.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Equipment Servicing and Repair Campus Managers manage the duplication services on each campus. The Duplication Supervisor serves a liaison with the equipment contractor (RICOH) regarding technical questions about duplication equipment and facilitates communication with RICOH &hellip; <a href=\"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/campus-operations\/duplication-services\/duplication-services-procedures\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":377,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-380","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/wp-json\/wp\/v2\/pages\/380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/wp-json\/wp\/v2\/comments?post=380"}],"version-history":[{"count":3,"href":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/wp-json\/wp\/v2\/pages\/380\/revisions"}],"predecessor-version":[{"id":2792,"href":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/wp-json\/wp\/v2\/pages\/380\/revisions\/2792"}],"up":[{"embeddable":true,"href":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/wp-json\/wp\/v2\/pages\/377"}],"wp:attachment":[{"href":"https:\/\/offices.austincc.edu\/operations-and-public-affairs\/wp-json\/wp\/v2\/media?parent=380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}