{"id":5396,"date":"2026-04-03T19:59:37","date_gmt":"2026-04-03T19:59:37","guid":{"rendered":"https:\/\/offices.austincc.edu\/human-resources\/?page_id=5396"},"modified":"2026-05-01T15:43:13","modified_gmt":"2026-05-01T15:43:13","slug":"upward-evaluation","status":"publish","type":"page","link":"https:\/\/offices.austincc.edu\/human-resources\/upward-evaluation\/","title":{"rendered":"Upward Evaluation and Values-Based Behaviors"},"content":{"rendered":"<div style=\"color:#ddd\" class=\"wp-block-genesis-blocks-gb-spacer gb-block-spacer gb-divider-solid gb-divider-size-1\">\n<hr style=\"height:30px\" \/><\/div>\n<p>After more than a decade, the College is reintroducing upward evaluation, giving employees a structured, meaningful way to share responses with their managers. The move is a direct result of recommendations by the Theory of Change&#8217;s Demonstrated Practices of Caring design team. Upward Evaluation is a similar practice to course evaluation; managers (anyone who supervises one or more team members) will now hear from their team members like our faculty hear from their students, and eventually, come to use those results as part of their annual performance evaluation.<\/p>\n<p><div class=\"ose-wrapper ose-uid-5584445749d29b9cd59699082fb60e8e ose-embedpress-responsive\" style=\"width:600px; height:550px; max-height:550px; max-width:100%; display:inline-block;\" data-embed-type=\"document_aspx?id=26e9f876-d632-479e-84bf-b43b01350199&#038;autoplay=false&#038;offerviewer=true&#038;showtitle=true&#038;showbrand=true&#038;captions=true&#038;interactivity=all\"><iframe loading=\"lazy\" allowFullScreen=\"true\" width=\"600\" height=\"550\" src=\"https:\/\/austincc.hosted.panopto.com\/Panopto\/Pages\/Embed.aspx?id=26e9f876-d632-479e-84bf-b43b01350199&#038;autoplay=false&#038;offerviewer=true&#038;showtitle=true&#038;showbrand=true&#038;captions=true&#038;interactivity=all\" > <\/iframe><\/div><\/p>\n<p>This process is designed to strengthen communication, support leadership growth, and ensure every voice helps shape how we work together. Done well, this process leads to better understanding, better decisions, and a better workplace.<\/p>\n<h2 class=\"wp-block-heading\">FY26: Baseline Year<\/h2>\n<p>FY26 is a baseline year for the project. <strong>All ACC employees<\/strong> will be invited to participate in completing a questionnaire about their primary manager. All managers will receive results, but Cabinet members and their direct reports who have participated in the Chancellor&#8217;s Leadership Instititute (CLI) will test the full process, up to and including their UE results, in their formal Performance Excellence Program (PEP) evaluations. All other managers will learn how to interpret their results and write action plans for their teams. Their results <strong>will not <\/strong>be included in this year\u2019s PEP.<\/p>\n<h2 class=\"wp-block-heading\">How it works<\/h2>\n<ul class=\"wp-block-list\">\n<li>You&#8217;ll receive an email containing a link for evaluating your manager.<\/li>\n<li>Your responses, focusing on your interactions with your manager, will be submitted confidentially<\/li>\n<li>Managers who have 5 or more participants will receive personalized reports; those with fewer than 5 participants will have their data included in their next-level manager\u2019s results.&nbsp;<\/li>\n<li>Responses are compiled and aggregated to protect confidentiality<\/li>\n<li>Managers receive results and use them to identify areas of strength and growth.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Timeline<\/h2>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"854\" src=\"https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/timeline-UE-1200-x-350-px-1150-x-350-px-1050-x-350-px-3-scaled.png\" alt=\"\" class=\"wp-image-5666\" srcset=\"https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/timeline-UE-1200-x-350-px-1150-x-350-px-1050-x-350-px-3-scaled.png 2560w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/timeline-UE-1200-x-350-px-1150-x-350-px-1050-x-350-px-3-300x100.png 300w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/timeline-UE-1200-x-350-px-1150-x-350-px-1050-x-350-px-3-1024x341.png 1024w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/timeline-UE-1200-x-350-px-1150-x-350-px-1050-x-350-px-3-768x256.png 768w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/timeline-UE-1200-x-350-px-1150-x-350-px-1050-x-350-px-3-1536x512.png 1536w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/timeline-UE-1200-x-350-px-1150-x-350-px-1050-x-350-px-3-2048x683.png 2048w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/timeline-UE-1200-x-350-px-1150-x-350-px-1050-x-350-px-3-150x50.png 150w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<h2 class=\"wp-block-heading\">What happens next<\/h2>\n<p>This is where upward evaluations lead to action. Managers will discuss their results with their supervising manager, then create action and communication plans that they will share with their direct reports in late summer and early fall.<\/p>\n<h2 class=\"wp-block-heading\">Participation and Confidentiality<\/h2>\n<ul class=\"wp-block-list\">\n<li>Participation is strongly encouraged.<\/li>\n<li>Responses are confidential.<\/li>\n<li>Managers will receive only aggregated and de-identified data in their results.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Values-Based Behaviors at the Heart of Upward Evaluation<\/h2>\n<p>Managers will be evaluated according to newly identified Values-Based Behaviors (VBB). This framework turns our values into real-world action and provides a map for how we all treat each other.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"791\" src=\"https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/ACC_FY26_Values-Matrix_Graphic_v1-1-1024x791.png\" alt=\"Values based Framework for ACC which outlines the courage joy compassion and yes value points. \" class=\"wp-image-5409\" srcset=\"https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/ACC_FY26_Values-Matrix_Graphic_v1-1-1024x791.png 1024w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/ACC_FY26_Values-Matrix_Graphic_v1-1-300x232.png 300w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/ACC_FY26_Values-Matrix_Graphic_v1-1-768x593.png 768w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/ACC_FY26_Values-Matrix_Graphic_v1-1-1536x1187.png 1536w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/ACC_FY26_Values-Matrix_Graphic_v1-1-150x116.png 150w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/ACC_FY26_Values-Matrix_Graphic_v1-1.png 1650w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p>Values-Based Behaviors translate ACC\u2019s values \u2014 Courage, Compassion, Joy, and Yes \u2014 into clear, observable actions that guide how we work with students and one another. These competencies are designed to support a shared culture across the college and will be integrated into programming, training, and employee development.<\/p>\n<p>A <strong>competency<\/strong> is a measurable combination of knowledge, skills, and behaviors that enables effective performance in a job. A <strong>behavior<\/strong> is the observable, specific action or action pattern a person exhibits in a given situation. Simply put: Competency is <em>what<\/em> you can do, while behavior is <em>how<\/em> you do it.<\/p>\n<p>The behaviors under each competency are broken out by role type at the college: Teacher, Helper, and Manager. Note that an employee at the college may have more than one role at the same time. For example, there are times when a Manager is also a Teacher, or is also a Helper. Additionally, there may be times when you become another role. For example, a Helper becomes a Teacher, or vice versa. These roles are broken out to help you understand the expectations of that role when serving our Riverbats.<\/p>\n<p><strong>Teacher<\/strong><\/p>\n<p>Employee who teaches students and\/or other employees in a classroom-style setting<\/p>\n<p><strong>Helper<\/strong><\/p>\n<p>Employee who provides services to students and\/or other employees outside of a classroom-style setting<\/p>\n<p><strong>Manager<\/strong><\/p>\n<p>Teacher\/helper who manages other teachers\/helpers<\/p>\n<p>Get more insight into <a href=\"https:\/\/offices.austincc.edu\/human-resources\/news-and-updates\/upward-evaluation-turning-feedback-into-growth\/\">the value of Upward Evaluation<\/a> in Vice Chancellor Kelly Torrico&#8217;s recent HappyHR newsletter. <\/p>\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1P2QKxK5LMfNZNcR1WVtirjI-vUdZMyOi\/view?usp=sharing\">Explore the competencies<\/a>, resources, and FAQs below to learn how VBB comes to life in your role.<\/p>\n<h2 class=\"wp-block-heading\">Upward Evaluation FAQ<\/h2>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: I didn't receive an email about the Upward Evaluation. What should I do?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p>A: Please check your spam or junk folder first. Look for an email with the subject line &#8220;Submit your 2026 Upward Evaluation.&#8221; If you still can&#8217;t find it, please submit a <a href=\"https:\/\/acchelp.austincc.edu\/TDClient\/277\/Portal\/Home\/\">TDX ticket<\/a> or contact your <a href=\"https:\/\/offices.austincc.edu\/human-resources\/hr-business-partners\/\">HR Business Partner<\/a>.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: What is Upward Evaluation?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A. <\/strong>Upward Evaluation is a structured process that gives employees the opportunity to provide feedback to their managers. It is designed to support reflection, strengthen leadership practices, and improve the overall employee experience.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: Why is ACC introducing Upward Evaluation? <\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> This initiative grew directly out of our <strong>Theory of Change (ToC)<\/strong> and <strong>Demonstrated Practices of Caring (DPOC<\/strong>) work to establish consistent management practices across the college. The goal is to create a measurable framework that recognizes strong leadership and builds our collective capacity. By focusing on specific practices rather than people, we can provide professional development that meets the actual needs of our teams.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: How does this align with our college values?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> The entire framework is built on our core values: <strong>Courage, Compassion, Joy, and Yes<\/strong>. It turns these values into observable behaviors \u2014 like leading with the &#8220;why&#8221; behind decisions or addressing difficult conversations directly and kindly.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: What is the benefit of participating?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> This is your opportunity to help shape the way we work at ACC. Your participation ensures we don\u2019t work in a vacuum. By sharing results with managers and circling back to teams, we make sure everyone is on the same page and knows they\u2019re being heard.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: I\u2019m getting an error when I try the SSO option. What should I do?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p>A: Do not use SSO. Sign in via the standard Qualtrics login using the credentials provided in your invitation email.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: Is the survey safe and confidential?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> Yes. Just like student course evaluations, the UE process is confidential and secure. No personally identifying information is provided to the managers being evaluated.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: How is the survey confidential if it is tied to a unique link or my name?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> Your unique link was randomly generated and ensures that everyone submits only one evaluation. Your email and name are never recorded within the questionnaire data. Managers see only a de-identified, summary-level view of the team\u2019s feedback. To further protect your privacy, results are never generated for teams with fewer than five participants.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: What does the evaluation look like?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> It is a behavioral questionnaire using a 5-point Likert scale. You aren&#8217;t asked to rate your leader as a person, but rather to share your perception of behaviors you have observed firsthand \u2014 things you have seen and heard in the workplace. You can take a look at the <a href=\"https:\/\/austinccupwardevals.qualtrics.com\/jfe7\/preview\/previewId\/b1e37694-6410-4b02-8180-76e3e6d8bd39\/SV_8xiJtrgoKYdRHjE?Q_CHL=preview&amp;Q_SurveyVersionID=current&amp;Q_DONT_SAVE=1\">questionnaire<\/a> here.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: I didn't receive an email about the Upward Evaluation. What should I do?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p>A: Please check your spam or junk folder first. Look for an email with the subject line &#8220;Submit your 2026 Upward Evaluation.&#8221; If you still can&#8217;t find it, please submit a <a href=\"https:\/\/acchelp.austincc.edu\/TDClient\/277\/Portal\/Home\/\">TDX ticket<\/a> or contact your <a href=\"https:\/\/offices.austincc.edu\/human-resources\/hr-business-partners\/\">HR Business Partner.<\/a><\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: Can I save my progress and finish the evaluation later?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p>A: Yes! The survey link saves your progress as you go. You can close the window and relaunch the evaluation at any time <em>until you click the final <strong>NEXT<\/strong> button<\/em>.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: What areas are being evaluated?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> The design framework covers 13 domains of effective leadership, including:<\/p>\n<ul class=\"wp-block-list\">\n<li>Values-Based Leadership and Demonstrated Practices of Caring<\/li>\n<li>Building and Leading High-Performing Teams<\/li>\n<li>Innovation, Change Management, and Improvement<\/li>\n<li>Performance and Learning (Coaching and Career Planning)<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: Which managers are participating this year?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> For the <strong>FY 2026 Baseline year<\/strong>, all managers are included in data collection. <\/p>\n<ul class=\"wp-block-list\">\n<li><strong>The PEP Test Group:<\/strong> Cabinet members and their direct reports who have participated in the Chancellor&#8217;s Leadership Instititute (CLI) will test the process by using their UE results in their formal Performance Excellence Program (PEP) evaluations.<\/li>\n<li><strong>All Other Managers:<\/strong> Will learn how to interpret their results and write action plans for their teams. Their results will be not be included in this year\u2019s PEP.<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: If reports are not being included in PEP this year, does that mean manager feedback will be ignored?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A: <\/strong>No. Manager feedback will not be ignored. While Upward Evaluation results will not be formally recorded as part of PEP this year, managers will still meet with their managers to review feedback \u2014including areas of concern \u2014 and receive coaching. Managers can still address significant issues and support improvement through ongoing coaching and performance conversations.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: Where can I get my questions answered?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> For personal assistance, you can reach out to:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Kelly Torrico<\/strong>, VC for Human Resources\n<ul class=\"wp-block-list\">\n<li>Office Hours: Fridays 3:30 &#8211; 4:30 p.m. <a href=\"https:\/\/meet.google.com\/tav-tafw-tbh?authuser=0\"><strong>via Zoom<\/strong><\/a><\/li>\n<\/ul>\n<\/li>\n<li>Our dedicated&nbsp;<a href=\"https:\/\/acchelp.austincc.edu\/TDClient\/277\/Portal\/Home\/\"><strong>TDX Ticketing System<\/strong><\/a><\/li>\n<li><strong>HR phone<\/strong> \u2013 512-223-7572<\/li>\n<li><strong>HR Business Partners:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Erica Breedlove \u2013 512-738-2690<\/li>\n<li>Donald Jackson \u2013 737-733-2522<\/li>\n<li>Aly Wang \u2013 737-232-0973<\/li>\n<\/ul>\n<\/li>\n<li>Learn more at the <strong><a href=\"https:\/\/infohub.austincc.edu\/theory-of-change\/practice-of-change-roadshow-series\/\">Demonstrated Practices of Caring Roadshow<\/a><\/strong> April 24, 10 a.m., HLC Board Room<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: My team is getting a new manager this week. Can I evaluate my director instead?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A. <\/strong>Unfortunately, you\u2019ll only be able to evaluate the manager assigned to you at the time of the launch. If you or your manager have recently transitioned, we simply ask that you share your perspective based on your experience to date.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: May I also evaluate leadership levels above my direct manager?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> Upward evaluation is just <em>one<\/em> <em>part<\/em> of a process that will eventually include holistic 360 evaluation: self, supervising manager, peer, and reporting team evaluations. Your direct input will always be focused on your primary day-to-day manager in this process. If you have broader feedback to share about indirect levels of leadership at the college, your overall experiences, or divisional or organizational culture, the culture and climate survey will be available in the fall and will include questions that address these areas as well as open-ended questions.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: How can I access a device to take the survey?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> Complete the survey on any device\u2014it\u2019s mobile-friendly! If you need access to a computer or tablet to participate, please reach out to your supervisor or HR for help.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: I manage employees who need access to a device to fill out the evaluation. How can I do this?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> We can arrange technology access for your team. Please submit a <a href=\"https:\/\/acchelp.austincc.edu\/TDClient\/277\/Portal\/Home\/\">TDX ticket <\/a>or contact your HR Business Partner to coordinate.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: As a manager, how can I encourage my employees to participate?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A:<\/strong> Consider these options to support your team:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Provide dedicated time:<\/strong> Set aside 15 minutes during a team meeting or stand-up.<\/li>\n<li><strong>Create a &#8220;No Meeting&#8221; block:<\/strong> Schedule a 30-minute window during the evaluation period to allow everyone time to focus.<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><\/p>\n<h2 class=\"wp-block-heading\">Values-Based Behaviors FAQ<\/h2>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\"><\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A. <\/strong>The VBB is a clear roadmap that turns our abstract core values \u2014 <strong>Courage, Compassion, Joy, and Yes<\/strong> \u2014 into specific, actionable daily behaviors. It provides a shared language for how we treat one another and our students, moving us from just talking about values to consistently practicing them.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: Why do we need this now, and how does it help me? <\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A. <\/strong>Our community asked for clarity on what &#8220;living our values&#8221; actually looks like. This framework, rooted in the <strong>DPOC research<\/strong>, reduces runaround and ambiguity. Whether you are a Teacher, Helper, or Manager, you now have a tailored set of behaviors that define excellence in your specific context, creating a more predictable and supportive workplace for everyone.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: How are the roles in the matrix defined?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A. <\/strong>To make the behaviors relevant to your daily work, the framework categorizes roles into three groups:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>The Teacher:<\/strong> Anyone who instructs students or employees in a classroom or lab setting.<\/li>\n<li><strong>The Helper:<\/strong> Anyone providing services or support to students or employees outside of a classroom.<\/li>\n<li><strong>The Manager:<\/strong> A teacher or helper who also formally manages other staff members.<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: What are the core pillars of these behaviors?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A. <\/strong>The behaviors are organized under our four core values to ensure we are all pulling in the same direction:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Courage:<\/strong> Focusing on <strong>Integrity<\/strong> (doing what\u2019s right) and <strong>Student-Centered Decision Making<\/strong><\/li>\n<li><strong>Compassion:<\/strong> Prioritizing <strong>Relationship Building<\/strong> and <strong>Showing Kindness<\/strong><\/li>\n<li><strong>Joy:<\/strong> Embracing <strong>Lifelong Learning<\/strong> and <strong>Collaborating for Impact<\/strong><\/li>\n<li><strong>Yes:<\/strong> Committing to <strong>Institutional Knowledge<\/strong> and <strong>Growing Together Through Change<\/strong><\/li>\n<\/ul>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: How do I put this into practice in my daily interactions right now?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A. <\/strong>No immediate action is needed! We are in a season of building. Over the coming months, we will work together to naturally integrate these behaviors into our practices across ACC. For now, it\u2019s about small, impactful shifts\u2014like a <strong>Helper<\/strong> using a student&#8217;s name to show Compassion, or a <strong>Manager<\/strong> providing the &#8220;why&#8221; behind a decision to show Courage.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: How do I use these behaviors for this year's Upward Evaluation?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A. <\/strong>Since this is our <strong>Baseline Year<\/strong>, these behaviors are not yet integrated into the PEP (Performance Excellence Program). Think of this year as a practice lap. The feedback you receive through Upward Evaluation is meant to help you see how these behaviors are currently landing and where you might want to focus your growth. We won\u2019t officially tie these behaviors to PEP until next year, giving everyone plenty of time to feel supported and prepared.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: What happens if someone is struggling to meet these behaviors?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A. <\/strong>The framework is built on a culture of <strong>Progress over Perfection.<\/strong> These behaviors are tools for growth and coaching, not for discipline. If a colleague is struggling, our Compassion pillar encourages us to step in and offer support, especially during busy or stressful periods. We are here to grow together.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<p><div class=\"list\"><p class=\"trigger\"><a href=\"#\">Q: Where can I find the full matrix for my role?<\/a><\/p><div class=\"toggle_container\"><div class=\"block\"><\/p>\n<p><strong>A. <\/strong>You can review the complete <strong><a href=\"https:\/\/drive.google.com\/file\/d\/1P2QKxK5LMfNZNcR1WVtirjI-vUdZMyOi\/view\">Values-Based Behaviors Framework<\/a><\/strong> online to see the detailed, actionable breakdown for your specific role across all four values.<\/p>\n<p><\/div><\/div><\/div><\/p>\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\">Resources<\/h2>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1P2QKxK5LMfNZNcR1WVtirjI-vUdZMyOi\/view?usp=sharing\">Values-Based Competencies and Behaviors<\/a><\/li>\n<li><a href=\"https:\/\/infohub.austincc.edu\/theory-of-change\/practice-of-change-roadshow-series\/\">Practice of Change Roadshow<\/a><\/li>\n<li><a href=\"https:\/\/austinccupwardevals.qualtrics.com\/jfe\/preview\/previewId\/b1e37694-6410-4b02-8180-76e3e6d8bd39\/SV_8xiJtrgoKYdRHjE?Q_CHL=preview&amp;Q_SurveyVersionID=current&amp;Q_DONT_SAVE=1\">Preview Questionnaire<\/a><\/li>\n<li><a href=\"https:\/\/www.myworkday.com\/austincc\/learning\/course\/83c73ca8ab1510015970b5af34b60000?type=9882927d138b100019b6a2df1a46018b\">HappyHR: Mastering the Art of Giving Feedback<\/a><\/li>\n<li><a href=\"https:\/\/austincc.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=74e4594f-a07d-4984-937c-b4280110cb1c\">April 10, 2026 Town Hall<\/a> <\/li>\n<li><a href=\"https:\/\/infohub.austincc.edu\/theory-of-change\/\">Theory of Change<\/a><\/li>\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1FdPyLzUdQbUOCo38KalA6jo7QVXsx8JK\/view\">Demonstrated Practices of Caring Recommendations<\/a><\/li>\n<li><a href=\"https:\/\/meet.google.com\/tav-tafw-tbh?authuser=0\">HR Open Forum<\/a> &#8211; Fridays at 3:30 p.m.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>After more than a decade, the College is reintroducing upward evaluation, giving employees a structured, meaningful way to share responses with their managers. The move is a direct result of recommendations by the Theory of &hellip; <a href=\"https:\/\/offices.austincc.edu\/human-resources\/upward-evaluation\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":58,"featured_media":5664,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5396","page","type-page","status-publish","has-post-thumbnail","hentry"],"featured_image_src":"https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/ACC_FY26_HR_Upward-Evaluation_WEB_Page_PROOF2-600x400.png","featured_image_src_square":"https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/ACC_FY26_HR_Upward-Evaluation_WEB_Page_PROOF2-600x500.png","_links":{"self":[{"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/pages\/5396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/comments?post=5396"}],"version-history":[{"count":2,"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/pages\/5396\/revisions"}],"predecessor-version":[{"id":5729,"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/pages\/5396\/revisions\/5729"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/media\/5664"}],"wp:attachment":[{"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/media?parent=5396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}