{"id":3421,"date":"2025-05-02T17:12:39","date_gmt":"2025-05-02T17:12:39","guid":{"rendered":"https:\/\/offices.austincc.edu\/human-resources\/?page_id=3421"},"modified":"2025-05-15T20:21:56","modified_gmt":"2025-05-15T20:21:56","slug":"from-the-vc-reimagining-hr-around-you","status":"publish","type":"page","link":"https:\/\/offices.austincc.edu\/human-resources\/1244-2\/from-the-vc-reimagining-hr-around-you\/","title":{"rendered":"From the VC: Reimagining HR Around You"},"content":{"rendered":"
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At ACC, we\u2019re in a season of change\u2014and with that comes an opportunity to improve how we serve one another. In HR, we\u2019ve been reflecting deeply on what it means to deliver not just services, but a meaningful customer experience for every employee across the College.<\/p>\n

From the moment someone applies to join our team to every interaction that follows, your experience with HR should be clear, responsive, and supportive. That\u2019s why we\u2019ve been realigning our structure, systems, and services to better meet your needs\u2014without increasing headcount.<\/p>\n

What We\u2019ve Changed and Why<\/strong><\/h3>\n

Earlier this year, we introduced our updated HR organizational structure. A key change was the creation of Shared Services, which now unites our Employment, Compensation, and Total Rewards teams under one umbrella. This integration helps us manage a wider range of requests more efficiently, eliminating handoffs and creating a smoother experience from start to finish.<\/p>\n

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We also refined our HR Business Partner (HRBP) assignments\u2014not changing campus coverage, but sharpening functional alignment to ensure consistency, balance workloads, and strengthen how we support you. See the new assignments here.<\/a><\/strong><\/em><\/p>\n

Customer Experience Is Our North Star<\/strong><\/h3>\n

We are intentionally shifting our mindset from internal process to customer experience\u2014asking what it feels like to receive help from HR, and how we can do better. Your HRBPs and Shared Services team are working closely with me to evaluate service quality, using real data and direct feedback.<\/p>\n

We\u2019ve begun:<\/p>\n