{"id":1593,"date":"2024-04-29T19:02:57","date_gmt":"2024-04-29T19:02:57","guid":{"rendered":"https:\/\/offices.austincc.edu\/human-resources\/?page_id=1593"},"modified":"2026-04-17T18:12:20","modified_gmt":"2026-04-17T18:12:20","slug":"hr-business-partners","status":"publish","type":"page","link":"https:\/\/offices.austincc.edu\/human-resources\/hr-business-partners\/","title":{"rendered":"HR Business Partners"},"content":{"rendered":"<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p>ACC&#8217;s HR Business Partners (HRBPs) make regular visits to their designated campuses, fostering direct interactions and addressing HR inquiries effectively for everyone at ACC. <\/p>\n<p>The Business Partners serve as a liaison between ACC&#8217;s many departments and the HR home office. They help HR anticipate issues and respond proactively. They act as consultants for managers who are navigating complicated staffing situations. And &#8212; not insignificantly &#8212; their smiles and accessibility on our campuses put a friendly face on Human Resources. We are here to serve you.<\/p>\n<p class=\"has-pale-ocean-gradient-background has-background\"><em><strong>NEW SERVICE:<\/strong> Each of the HR BPs has been paired with an expert from our Professional Development team to manage needs related to staff growth and leadership development. If your team would benefit from customer service training, managing employees, or becoming more efficient, the Business Partners now have a direct connection to <strong>Inelia Camanque, Matthew Castilleja, Martha Dorow, and Professional Development Director Dr. Lora Delgado<\/strong><\/em> <em>to make it happen.<\/em><\/p>\n<p>The chart below shows which campuses and functional areas each HRBP represents.<\/p>\n<p>If you need to contact the Business Partners, please send a meeting request through the <a href=\"https:\/\/acchelp.austincc.edu\/TDClient\/277\/Portal\/Home\/\">TDX ticketing system.<\/a><\/p>\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"614\" src=\"https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/HR-BPs-with-Aly-2-1024x614.png\" alt=\"\" class=\"wp-image-5556\" srcset=\"https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/HR-BPs-with-Aly-2-1024x614.png 1024w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/HR-BPs-with-Aly-2-300x180.png 300w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/HR-BPs-with-Aly-2-768x461.png 768w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/HR-BPs-with-Aly-2-1536x922.png 1536w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/HR-BPs-with-Aly-2-2048x1229.png 2048w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2026\/04\/HR-BPs-with-Aly-2-150x90.png 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p><em><a href=\"https:\/\/docs.google.com\/presentation\/d\/1znIJ9rRIQQp4kX9x5VVqJbn1cCS-RcMztl6QYwaEQb8\/edit?usp=sharing\" data-type=\"link\" data-id=\"https:\/\/docs.google.com\/presentation\/d\/1znIJ9rRIQQp4kX9x5VVqJbn1cCS-RcMztl6QYwaEQb8\/edit?usp=sharing\">Click here<\/a> for a copy of the Business Partners&#8217; presentation.<\/em> <em>Click on the following to view Zoom recordings of the Fall &#8217;24 campus presentations :<\/em><\/p>\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/austincc.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=19a93dbc-0df7-4465-9e1e-b1aa01052419\">Hays<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/austincc.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=7de12c34-c26b-41eb-ba2c-b1a90147c150\">South Austin<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/austincc.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=3f880d69-8baa-4152-977a-b1a8014e304d\">Elgin<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/austincc.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=0df1fe49-eee9-47ad-a644-b1a7014b067d\">Riverside<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/drive.google.com\/file\/d\/1JGDMb5zDjz73CN6MULpUQzTT400ur8Nh\/view?usp=sharing\">San Gabriel<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/austincc.zoom.us\/rec\/share\/4L3oeJX1CbSgGd3gP0QZP-M4F1_dTEkr7LCXntOHMdBL7k0dj0z3rjT6pMTzYWCK.lJh-YdWbQquVaNZV\">Rio Grande<\/a><\/strong><\/li>\n<li><a href=\"https:\/\/austincc.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=178326b3-917e-47ad-a8d6-b1aa015c8b24\"><strong>Eastview<\/strong><\/a><\/li>\n<li><strong><a href=\"https:\/\/austincc.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=8b81dfb4-8c4d-462a-bd78-b1b001396e79\">Service Center<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/austincc.zoom.us\/rec\/share\/yTyIAtZgNNxam4x68sXa2sF3USkIDeoR2Ept5zMdgwsVP19n4K0t_Pt-J8Ap36H5.ZVJe99NTpr6AJDRk\">Cypress Creek<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/austincc.zoom.us\/rec\/share\/uqhLKWYpCq6IuXDaChp8uG4j9E9ire5n7BOypEO9-MfHRIQU3G22SR6Ity7OpxIc.YO1PRMQWbYaOU7ft\">Round Rock<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/austincc.zoom.us\/rec\/share\/ZWBsos7XDDY1DxATD2jJFB6CWGx11iKYpv69ObsuYXF4ug4ygBM8pGd52FTHlAaW.DA4Z3dkEFAOi0j1i?startTime=1721327748000\" data-type=\"link\" data-id=\"https:\/\/austincc.zoom.us\/rec\/share\/ZWBsos7XDDY1DxATD2jJFB6CWGx11iKYpv69ObsuYXF4ug4ygBM8pGd52FTHlAaW.DA4Z3dkEFAOi0j1i?startTime=1721327748000\">Northridge<\/a><\/strong><\/li>\n<li><a href=\"https:\/\/austincc.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=62a17d5c-3ee3-4878-a57b-b1c601542b0c\"><strong>Highland<\/strong><\/a><\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\">What is an HR Business Partner?<\/h2>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"878\" src=\"https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2024\/07\/BP-Roles-3-1024x878.png\" alt=\"\" class=\"wp-image-2190\" srcset=\"https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2024\/07\/BP-Roles-3-1024x878.png 1024w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2024\/07\/BP-Roles-3-300x257.png 300w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2024\/07\/BP-Roles-3-768x658.png 768w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2024\/07\/BP-Roles-3-1536x1316.png 1536w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2024\/07\/BP-Roles-3-150x129.png 150w, https:\/\/offices.austincc.edu\/human-resources\/wp-content\/uploads\/sites\/7\/2024\/07\/BP-Roles-3.png 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n<p><strong>How do I get in touch with my HR Business Partner?<\/strong><\/p>\n<p>Supervisors are encouraged to reach their HRBP directly if they know who they are and have their contact information.&nbsp;<\/p>\n<p>Employees who have questions or want to report an incident pertaining to their own employment are encouraged to <a href=\"https:\/\/acchelp.austincc.edu\/TDClient\/277\/Portal\/Home\/\">submit a TDX support ticket<\/a> to get the most accurate and timely assistance.&nbsp;<\/p>\n<p><strong>What if the HRBP on my campus is not the HRBP for my division?<\/strong><\/p>\n<p>All of our HRBPs are available to provide a first-level assessment of your need and facilitate its assignment to the appropriate party in HR to assist.&nbsp;<\/p>\n<p><strong>Are TDX Tickets mandatory over direct contact with HR employees?<\/strong><\/p>\n<p>It is not mandatory to enter a TDX ticket.&nbsp;However, calls and emails to the HR department may be converted to TDX tickets.&nbsp;&nbsp;<\/p>\n<p>Calls, emails, and chats directly to HR Home Office teams or HR personnel may not result in timely responses, as they are primarily used for internal purposes.<\/p>\n<p>Having the bulk of inquiries logged in TDX allows us to identify, report, and improve areas where we can provide more responsive service.&nbsp;<\/p>\n<p>TDX tickets will result in contact to the requestor within two College business days.&nbsp;<\/p>\n<p><strong>What happens if my TDX ticket gets \u201cghosted\u201d or I need to escalate my issue?<\/strong><\/p>\n<p>Please call 512-223-7572 if you need to escalate your case.&nbsp;&nbsp;<\/p>\n<p><strong>What if I want a concern to remain confidential?<\/strong>&nbsp;&nbsp;<\/p>\n<p>Information shared will be handled with professional due diligence and the highest level of privacy allowable.&nbsp;&nbsp;<\/p>\n<p>When confidentiality is critical, employees are encouraged to contact the <a href=\"https:\/\/offices.austincc.edu\/ombudsperson\/\">Ombudsperson<\/a> or the <a href=\"https:\/\/offices.austincc.edu\/human-resources\/employee-assistance-program\/\">Employee Assistance Program<\/a>.<\/p>\n<p><strong>What&#8217;s the difference between the Business Partners and the Ombudsperson?<\/strong><\/p>\n<p>While there is some overlap in that both roles advise employees on issues that may be affecting their job performance, talking to the Ombudsperson is completely confidential. The Ombudsperson does not even keep records of conversations with employees. The BPs, on the other hand, will listen to the employee and then help determine a course of action, which may include bringing in supervisors or other parties.<\/p>\n<p><strong>Can I get some guidance on hiring and hiring committees?<\/strong><\/p>\n<p>The BPs will be happy to help, or to point you to someone who can. HR is currently working on a training program for supervisors. In the meantime, you&#8217;ll find <a href=\"https:\/\/offices.austincc.edu\/human-resources\/workday\/\">a number of hiring aids<\/a> here.<\/p>\n<p><strong>When will my BP be on campus?<\/strong><\/p>\n<p>The BPs have a regular schedule for visiting their campuses (see chart above). Be aware, however, that meetings and other events may alter that schedule. <em>&nbsp;<\/em><\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">HR Business Partner Bios<\/h2>\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><strong>Donald Jackson<\/strong> has more than 15 years of experience as a Human Capital professional, most recently as an HR Manager for the City of Austin. He is a proud veteran of the US Air Force and his background includes stints as HR Director for the Department of Veteran Affairs and adjunct college professor.&nbsp;Donald holds an MBA from the University of Phoenix, a BS in HR Management, and professional certification from the Society for Human Resource Management. During his free time, Donald enjoys traveling, attending live entertainment events, and spending time with family.                                                                  <\/p>\n<\/p>\n<\/p>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><strong>Aly Wang <\/strong>was part of the HR leadership development program at Baker Hughes before coming to ACC. That position gave her opportunities to work with a variety of HR teams such as talent management, HR technology, and talent acquisition. Aly has a Master\u2019s degree in Human Resources from University of Minnesota at Twin Cities and a Bachelor\u2019s degree in Psychology from UT Austin. She enjoys exploring coffee shops, going to parks, and spending time with her family.<\/p>\n<\/p>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\">For many at ACC, <strong>Erica Breedlove <\/strong>needs no introduction. She has served the college as its Employment and Outreach Services Manager for more than 23 years, helping both employees and new hires with their employment needs. She also has worked as the Director of Workforce Development at the Austin Area Urban League and as an Account Executive\/Recruiter with Spherion. Erica has a Master&#8217;s in Organizational Change and Leadership and a Bachelor&#8217;s in Human Resources Management.&nbsp;She volunteers with Delta Sigma&nbsp;Theta Sorority, Inc. and enjoys good food, 90\u2019s R&amp;B music, and candid conversations&nbsp;with family and friends\u200b.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ACC&#8217;s HR Business Partners (HRBPs) make regular visits to their designated campuses, fostering direct interactions and addressing HR inquiries effectively for everyone at ACC. The Business Partners serve as a liaison between ACC&#8217;s many departments &hellip; <a href=\"https:\/\/offices.austincc.edu\/human-resources\/hr-business-partners\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":58,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1593","page","type-page","status-publish","hentry"],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/pages\/1593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/comments?post=1593"}],"version-history":[{"count":2,"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/pages\/1593\/revisions"}],"predecessor-version":[{"id":5558,"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/pages\/1593\/revisions\/5558"}],"wp:attachment":[{"href":"https:\/\/offices.austincc.edu\/human-resources\/wp-json\/wp\/v2\/media?parent=1593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}