Where can I find help for Workday?
Our Panopto page has a directory of business process tutorials; we also offer individualized training. Please complete the Business Services – Request Form to request assistance.
Is every field mandatory when completing a task or generating a report in Workday?
We have denoted the mandatory fields with a red asterisk; the other fields may be optional. If there are two comment fields and you have nothing to add, skip the field.
How can I see the status of a supplier’s payment?
To view payment status, you must have P2P Business Partner access in Workday. To get access, please submit a Mojo ticket with the Cost Center Manager approval attached.
What are the ACC payment terms?
ACC’s payment terms are Net 30.
What are you doing to make your processes faster and more efficient?
- AI for A/P has been implemented.
- AI for Expense Audits has been procured and will be implemented by the Finance Transformation Team (FTT) in the Summer/Fall 2024. This product will free up team members from conducting manual audits and eliminate redundancy.
- The Procurement Assistants will process more reqs under $10K, respond to cardholder enquiries, and help with SBDP tasks. The Accounting Clerks can upskill to Accounting Technician vacancies who will handle the increase in student sponsorships.
- Business Services must ensure transactions are compliant with policy, rules, and statutes to avoid audit findings.
Where can I find my assets (inventory)?
A Cost Centre Manager (CCM) can contact inventory@austincc.edu to request a listing of the assets assigned to their Cost Center (CC). The Asset Management Team (AMT) will respond to enquiries within three business days.
Where can I find the contact information for Business Services employees?
We encourage you to address your enquiries to the general email address of the department you want to contact. For efficiency and to distribute the work evenly, we do not encourage people to contact team members directly.
Will there be another Business Services Presents: Teachable Moments – Listening Tour?
Yes, there will be a Listening Tour in the Spring and Summer semesters. In addition, Business Services will be hosting a plethora of in-person and virtual town halls. Please refer to the Upcoming Events page.
Please use the Business Services Office – Request Form to submit other questions or requests.